Skip to main content

Cancel Booking

This guide will walk you through the steps for cancelling a booking in the application. Depending on the type of cancellation (non-chargeable or chargeable), the steps and processes may vary slightly.

🧭 Steps to Cancel a Booking​

1. 📂 Navigate to the Transportation Cockpit Module​

-Go to the Transportation Cockpit module

-Select the booking under the Booked, Assigned, or Delivery in Progress tabs, locate the booking you wish to cancel.

2. 🗑️ Click on the CANCEL Option​

-In the left menu, click the CANCEL option to begin the cancellation process.

Cancel Menu

3. 💬 Cancellation Pop-up Box​

A pop-up box will appear with two sub-tabs:

-Non-Chargeable

-In the non-chargeable tab, provide any relevant remarks about the cancellation.

-After entering the remarks, click the CONFIRM button to proceed with the cancellation.

By default, the non-chargeable tab will be selected.

Non Chargeable Cancel

-Chargeable

-In the Chargeable tab, enter the cancellation amount to be charged to the customer and click the CONFIRM button.

Chargeable Cancel

🗒️ Additional Information​

Booking Movement: After a booking is cancelled, it will always move to the SUMMARY tab, either without invoicing (for non-chargeable cancellations) or with invoicing (for chargeable cancellations).

Cancellation Options: Only bookings that are marked as "Chargeable" can have an associated cancellation fee; non-chargeable bookings are typically not subject to any fees.